Last Updated: March 2026
1. Introduction
Knowlys ("we," "our," or "us"), operated by Kouzina Food Tech Pvt Ltd, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Knowlys mobile application and related services (collectively, the "Platform").
By using the Platform, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not access or use the Platform.
2. Information We Collect
We collect the following categories of information:
2.1 Personal Information
- Name and contact information (email address, phone number)
- Organization and employer details
- Account credentials (username and encrypted password)
- Profile information
2.2 Learning and Performance Data
- Course completion status and progress
- Quiz scores and assessment results
- Earnings and reward points
- Task completion records and submission timestamps
- Training activity history
2.3 Health and Wellness Data
Health Data Disclosure: Our Platform may collect and process health-related data in the following limited contexts:
- Food safety and hygiene training records: As part of workplace compliance training in the food service industry, we track completion of food safety, hygiene, and health-related training modules.
- Health and safety certification status: We record whether users have completed mandatory health and safety certifications required by their employer.
- Workplace wellness program participation: If your organization offers wellness programs through our Platform, we track participation and completion status.
This health-related data is collected solely for the purpose of workplace compliance, training management, and ensuring food safety standards. We do not collect personal medical records, diagnoses, treatment information, or biometric data.
How we use Health Data:
- To track and verify completion of mandatory health and safety training
- To generate compliance reports for your employer or organization
- To issue certifications upon successful completion of health-related courses
- To send reminders for certification renewals
Sharing of Health Data: Health and wellness data is shared only with your employer or organization for compliance verification purposes. We do not sell, rent, or share health data with third-party advertisers or data brokers.
2.4 Location Data
- Precise location (GPS): We collect precise location data to track delivery activities and verify work attendance at designated locations.
- Background location: With your explicit permission, we collect location data in the background to enable continuous delivery tracking during active work sessions. Background location access is only used while you are on an active delivery or work shift.
You can disable location permissions at any time through your device settings. Disabling location may limit certain features of the Platform.
2.5 Device and Usage Data
- Device type, operating system, and version
- Unique device identifiers
- App usage patterns and session duration
- Crash logs and performance data
- IP address and network information
2.6 Camera and Storage Access
- Camera: Used for document scanning and uploading required documents.
- Storage: Used to save downloaded training materials, invoices, and documents for offline access.
3. How We Use Your Information
We use the collected information for the following purposes:
- Provide, maintain, and improve our services
- Process your requests, transactions, and payouts
- Track and manage learning progress and certifications
- Send technical notices, updates, and support messages
- Send push notifications for task assignments, course reminders, and updates
- Communicate about products, services, and events
- Monitor and analyze trends, usage, and activities
- Personalize your learning experience
- Generate compliance and performance reports for your organization
- Ensure workplace safety and regulatory compliance
- Detect, prevent, and address technical issues and fraud
4. Information Sharing and Disclosure
We do not sell your personal information. We may share your information in the following circumstances:
- With your employer or organization: Learning progress, performance data, health and safety training records, and location data during work hours are shared with your employer for workforce management and compliance purposes.
- With your consent or at your direction
- With service providers: Who perform services on our behalf, including cloud hosting, analytics, and push notification delivery.
- To comply with legal obligations: When required by law, regulation, or legal process.
- To protect our rights: To prevent fraud, enforce our terms, and protect the safety of our users.
- In connection with a business transaction: Such as a merger, acquisition, or sale of assets.
5. Third-Party Services
Our Platform uses the following third-party services that may collect data:
| Service |
Purpose |
Data Collected |
| Google Firebase Analytics |
App analytics and performance monitoring |
Usage data, device info, crash logs |
| Google Firebase Cloud Messaging |
Push notifications |
Device tokens |
| Google Play Services |
Location services, app updates |
Location data, device identifiers |
Each third-party service operates under its own privacy policy. We encourage you to review their respective privacy policies.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal data, including:
- Encryption of data in transit (HTTPS/TLS)
- Encrypted storage of account credentials
- Access controls and authentication mechanisms
- Regular security assessments
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal data, we cannot guarantee its absolute security.
7. Data Retention
We retain your personal data for as long as:
- Your account is active and you use our services
- Necessary to fulfill the purposes described in this policy
- Required to comply with legal obligations (e.g., tax, regulatory requirements)
- Needed to resolve disputes and enforce agreements
Learning and certification records may be retained for up to 3 years after account deactivation to meet regulatory compliance requirements. After the retention period, data is securely deleted or anonymized.
8. Your Rights and Choices
Depending on your location, you may have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request correction of inaccurate or incomplete data.
- Deletion: Request deletion of your personal data, subject to legal retention requirements.
- Objection: Object to certain processing of your personal data.
- Data Portability: Request a copy of your data in a structured, commonly used format.
- Withdraw Consent: Withdraw previously given consent at any time.
How to Exercise Your Rights
To exercise any of these rights, including requesting data deletion, please contact us at:
We will respond to your request within 30 days.
Account and Data Deletion
You may request complete deletion of your account and associated data by contacting us at admin@kftpl.com. Upon receiving a verified deletion request:
- We will delete or anonymize your personal data within 30 days.
- Certain data may be retained as required by law or for legitimate business purposes (e.g., financial records, compliance certifications).
- You will receive confirmation once the deletion is complete.
9. Cookies and Tracking Technologies
Our Platform uses cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and deliver personalized content. You can control cookie preferences through your browser or device settings.
10. Children's Privacy
Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected data from a child under 13, we will take steps to delete such information promptly. If you believe a child has provided us with personal data, please contact us at admin@kftpl.com.
11. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your jurisdiction. We take appropriate safeguards to ensure that your personal data remains protected in accordance with this Privacy Policy.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically for any changes.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
© 2026 Kouzina Food Tech Pvt Ltd. All rights reserved.
